Today’s highly competitive marketplace demands that human
resources departments emerge from under their administrative
workloads and become full partners in determining their organizations’ winning
In Human Resources Business Process Outsourcing, Edward E.
Lawler III, Dave Ulrich, Jac Fitz-enz (the foremost experts
in the human resources field), and James C. Madden V
(the CEO of the top HR outsourcing firm) clearly show
how outsourcing offers an effective, low-cost alternative
to traditional administration and provides HR managers
with new opportunities to contribute directly to their
companies’ overall strategy and business performance.
Step by step, the authors explore how the HR function in corporations
is structured and include a template for analyzing an HR department’s
value, value added, and cost-to-serve. In this important resource,
the authors explain new approaches organizations can take to
improve HR administration and demonstrate how HR functions can
be best organized.
demonstrate the effectiveness of outsourcing HR administration,
the book contains an in-depth study of Exult, Inc., the leading
HR business process outsourcer (BPO). This detailed study offers
an insider’s look at an effective BPO start-up and is filled
with valuable lessons for managers who are on the brink of a
significant change effort. Human Resources Business Process Outsourcing
also examines four companies--British Petroleum, Bank of America,
International Paper, and Prudential--that contracted with Exult
for a range of HR BPO services. Each company’s "report
card" reveals the substantive successes and significant
challenges encountered in the transition process.
In addition to providing a hands-on resource for making the
HR BPO transition, the authors look to the future and identify
the key issues that will affect the long-term development and
effectiveness of human resources business process outsourcing.
this book at amazon.com